| Shipping
All orders placed on greenie2steps.com are shipped via USPS. Shipping and handling charges are clearly indicated on your order. Rates are based on product weight, size, your location and shipping service level (example USPS Priority Mail). All shipments are fully insured.
Damaged Product
If your order arrives in obviously damaged condition YOU SHOULD REFUSE THE SHIPMENT. Contact us and we will send you a replacement.
If your product has concealed damage contact us as soon as possible (within 5 days of receipt). We will replace the damaged items and arrange with USPS for an inspection and pick-up of the damaged product. In order to receive a no charge replacement YOU MUST SAVE the damaged merchandise AND the original packaging for inspection.
Shipping Errors
If we ship the wrong product to you please contact us immediately. We will arrange for USPS to come and pick up your order and we will issue you a full credit when it is received. If you are missing any items from your order please contact us for replacement.
Customer Returns
You may return new, unopened items within 30 days of delivery for a full refund. If you wish to return products for any reason, please contact us for authorization. We do not accept unauthorized returns. It is your responsibility to carefully package and ship your return back to Greenie2Steps, LLC. Items should be returned in their original product packaging. Product received back in saleable condition will be credited. We cannot accept returns of wall art items that have been used or removed from their paper backing.
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